Cvent Event Management
Cvent Event Management is a one stop shop for all our event needs. We have used it to get contracts for venues, build registration sites …
Overview
What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing,…
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Popular Features
- Attendee list export (41)8.686%
- Registration, RSVP, and ticketing (42)8.686%
- Event analytics (42)8.181%
- Email marketing (43)7.878%
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email…
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What is Cvent Event Management?
Cvent is a cloud-based enterprise event management company with nearly 4,000 employees and over 300,000 users worldwide. Cvent offers software solutions to event planners and marketers for online event registration, venue selection, event management and marketing, onsite solutions, email marketing, and attendee engagement. Cvent's suite of products automate and simplify the planning process to maximize the impact of events. Cvent provides hoteliers with an integrated platform, enabling properties to increase business demand through targeted advertising and improve conversion through proprietary demand management and business intelligence solutions.
Cvent solutions aim to optimize the entire event management value chain and have enabled clients around the world to manage hundreds of thousands of meetings and events.
Cvent Event Management Features
- Supported: Designed to help meeting and event planners more easily navigate every aspect of the event process.
- Supported: Increase attendance and engagement by using Cvent event management software to create multifaceted marketing campaigns surrounding your events.
- Supported: Create organization-wide event success with powerful reporting, strategic integrations, and award-winning, 24/7 customer service.
Cvent Event Management Video
Cvent Event Management Integrations
Cvent Event Management Competitors
Cvent Event Management Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone |
Frequently Asked Questions
Eventbrite, Certain Event Automation Software, and Aventri are common alternatives for Cvent Event Management.
Reviewers rate Record meetings / events highest, with a score of 8.9.
The most common users of Cvent Event Management are from Mid-sized Companies (51-1,000 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Extensive and Customizable Reporting: Users have praised Cvent for its extensive and customizable reporting capabilities, allowing them to access the data they need for informed decision-making. Several reviewers have mentioned that this feature has been crucial in analyzing event metrics and making strategic improvements.
User-Friendly Design Options: The design options provided by Cvent have received positive feedback from users for being easy to learn and navigate. This aspect of the platform enhances the overall user experience by ensuring a smooth workflow. Many reviewers appreciated how intuitive the interface is, as it allows them to quickly adapt to using Cvent.
All-in-One Event Management: Cvent's all-in-one nature has been highly appreciated by users, saving them time and effort in managing different aspects of an event. Numerous reviewers have expressed their satisfaction with being able to handle everything related to an event within one system. This integrated approach streamlines processes and promotes efficiency in event management tasks.
Confusing and Clunky User Interface: Many users have expressed frustration with Cvent's user interface, describing it as confusing, not intuitive, and clunky. They have mentioned a steep learning curve and difficulties in navigating the system.
Challenges with Customization Options: Several reviewers have reported challenges with customization options in Cvent. Users have mentioned limitations in HTML editing, limited flexibility, and a lack of customization options for their specific needs.
Difficulty Importing Information: Importing information into Cvent has been described as difficult and cumbersome by some users. They have encountered issues when trying to import data, which has resulted in additional time and effort required for data entry.
Attribute Ratings
Reviews
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February 22, 2024
Cvent Event Management Review
I use Cvent Event Management for all of my events. Cvent Event Management helps me to manage all of my events, by utilizing their registration told, sending out emails to attendees, and so much more. I am able to stay a lot more organized with all my events when I use Cvent Event Management.
- Attendee Management
- Communication to Attendees
- Personalized Registration
- Attendee Check-In at Event
- More customized emails
- More customized registration pages
- if Cvent would work more often
February 21, 2024
Cvent Event Management for the win
Score 9 out of 10
Vetted Review
Verified User
Cvent Event Management is an excellent tool for our registration builds, targeted email content pre and post event, registration check-in during the event itself and for the various ways the mobile app is used to engage our participants. The ability to customize registration to collect certain information from attendees prior to the event allows our team to better focus on topics that are important to attendees, ensure dietary restrictions and ADA needs are met and the ease or reporting and filtering data to be comprehensive for various stakeholders is beneficial for real time information and can better assist in future planning.
- Reporting
- Customization/segmentation for different audiences
- Mobile App
- Product updates happen without a clear understanding of what impacts it will make on current/live builds
- Event Vouchers are not editable without needing to call support desk if someone uses the wrong code to register
- Budgeting tool is not user-friendly, cannot be filtered, and not visually appealing for quick read outs for budget updates
February 21, 2024
Cvent Event Management makes our jobs easier
Score 9 out of 10
Vetted Review
Verified User
We use Cvent Event Management for our Registration process, reporting, badge creation for each event. It is being used primarily by our marketing department. No business problems addressed.
- Reporting
- Registration Process
- Integrations with Passkey & Concur
- Exporting invitees - We like to print suppliers by company name and this is not possible unless you export, change fields, reimport, etc.
- Sub paths via registration types (i.e. associate - what type of associate)
- Flex - concur/passkey integrations ready
December 27, 2023
Avid Cvent Event Management User
I managed attendee registration for a number of programs at a time. Cvent Event Management has made it possible to organize all of these requests. It makes it much easier for the attendee, the manager (myself), and the clients we work with. I've had to manually collect this information before - Cvent Event Management definitely saves time and frustration.
- Reporting features
- Organized data
- User friendly
- Updating attendee info - without access to my clients full account, I get stuck and can't update an email or incorrect spelling
- People are constantly skipping hotel and/or airline requests
- Make a report that pulls absolutely every single thing collected in a website
November 07, 2023
Cvent is for all orgs
We use Cvent to capture upstream data for event creation, registration configuration and push data downstream for business analytics. Our Strategic Meetings Management program is the engine of our Events and Experiences team.
- Customization
- Marketing
- Customer Support
- Sales
- Process Forms
- Waitlist managment
- capacities
October 23, 2023
Cvent Event Management is a game changer!
We use Cvent Event Management as our event management tool. We use it to create event websites, send invites, track registrations, and track attendance. We utilize the Salesforce integration.
- Customized event websites
- Customized event emails and communcations
- Salesforce app integration
- Registration and attendance tracking
- Real time Salesforce app information sync
October 09, 2023
Cvent - Innovative and Dependable
We use Cvent Event Management as a tool from pre-event to post event. It truly makes the event experience from save the dates, invitation, registration website (which houses all of the information from our attendees and also gives them all of the information they need to attend the event). We also use it for communications pre-event and surveys and post event communications. It is a vital tool in connecting the attendees with the event.
- Connects attendees with information for their event.
- Allows us to safely collect data and information from our attendees needed to provide to our vendors.
- Allows us to organize data and build out custom reporting needs.
- Sometimes glitches - but these things can happen on any tool.
- Maybe feature more classic features into FLEX.
October 09, 2023
Comprehensive and Customizable Event Management!
The biggest problem that Cvent Event Management solves for my organization is the process and management of online registrations. The ease of building these forms and accompanying website, as well as the collection of important data and payment, makes this platform rise above other event management solutions. We host several smaller events each year, averaging ~25-500 attendees each (for a total of ~1000 registrations each year). This system allows us to collect and compare data across events to determine ROI, event comparing the same events year over year. Additionally, the customizable features for building websites allows us to fully brand the experience for our attendees; it doesn't "look like" we're using a third-party site.
- Online registration
- Data Collection
- Custom Websites
- Payment Processing
- Expensive
- Customer Service
- Frequent changes to the platform to learn
September 15, 2023
Cvent Event Management is the BEST for Events!
We currently use Cvent Event Management on the campus to help out over 80+ colleges and departments create UT-branded websites for their events. The problems we have currently are bugs regarding emails, waitlists, payments, and reporting features. We need Cvent Event Management to figure out these errors sooner so that we can assist our customers quickly.
- Premium support
- Attendee hub assistance
- Community
- Email bugs
- Reporting bugs
- Alphabetical organizing in fields
July 27, 2023
Select Cvent!
Score 10 out of 10
Vetted Review
Verified User
We are a system of community colleges in Louisiana that use Cvent Event Management to register faculty, staff, students, and sponsors/vendors for events throughout the year. We offer in-person and virtual events via Cvent. The system greatly helps our small staff manage registrations, provide event information (such as agenda, speakers, award info, etc.) to attendees, and identify sponsorship opportunities.
- Professional online event registration.
- Outstanding customer service team.
- Run reports with ease.
- Some features are time consuming, i.e. too many clicks.
- Takes a lot of time to learn the layout.
- Things are changing often (usually for the better) but you really need to take time to relearn where things are located.
July 27, 2023
Cvent
Our team uses Cvent to hold ~500 person events for our donors as well as managing international trips for donors to visit the field to know how their funds are being used.
- Admin user interface
- Registration paths
- Access portal
- Flight requests for multiple stops/flexibility
- Easier editing interface for building websites
- Reports to load faster
July 26, 2023
Love Cvent!
Score 10 out of 10
Vetted Review
Verified User
Hello! I use Cvent on a daily basis for all of our programs. Aside from a few changes, Cvent has been great. With the changes, of course, have come many questions and when I get stuck, I call customer support and they are always more than willing to help solve my problem! I think that Cvent is very user-friendly. It definitely takes some time to learn all the ins and outs because there is so much to learn and many cool features!
- Custom Reporting.
- Emails that we can send to clients are amazing!
- The websites we are able to build are great especially with the custom features.
- The publishing of reports, parking reports was so much easier.
- The speed I feel has slowed down with all the changes.
- The hotel module more flexibility.
July 26, 2023
Review from Pharma
Score 10 out of 10
Vetted Review
Verified User
Internal and external events organized by the company. We have more than 7 integrations at present and 5 more in pipeline. The challenge is w/ the API. It is all or none. Hence exposing secret data to downstream systems even though they don’t need it. It adds unnecessary additional effort on our end to validate downstream systems.
- Globalization
- Integrations
- Flexibility
- API data access to selected fields
Cvent Event Management is used in our entire event lifecycle. We use Cvent Event Management emails and website to market events and invite attendees. Event registration is processed using Cvent Event Management. In addition, we use the Attendee Hub to stream virtual and hybrid conferences to our attendees. We also use premium surveys to collect attendee feedback following the events.
- Professional looking software which helps our events level up and attract more attendees.
- The website is a valuable tool to provide all conference details to attendees.
- The reporting feature is very useful and helps us generate custom reports including attendee reports, financial reports, and many more.
- There is a bit of a learning curve which poses as a potential barrier to some users.
- I would like to see more ability to customize widgets and graphics.
Cvent Event Management has allowed us to safely collect donor information and register them for our international vision trips. They provide a website for donors to visit to learn all of the necessary trip information, and help with budgeting, travel, speakers, and agenda creation for all of our donor events. Highly recommend!
- Registration process
- Help desk/support
- Budget
- Cost/affordability
- Encryption/keeping PII safe
- Air requests
July 25, 2023
Choose Cvent!
We host 2 conferences per year and have utilized Cvent Event Management since going hybrid; offering both in-person and virtual experiences. Cvent has consolidated multiple platforms into one for us: event management, registration, website, virtual conference website and mobile app, which has also helped consolidate staff resources on our conferences within these areas and streamline & lower costs.
- Customization
- Capabilities
- Attention to Detail
- Complexity, sometimes more is too much
- Missing functionality in exhibitor email customization (i believe this has been fixed!)
We are an enterprise user, therefore, we use quite a few of the Cvent product modules. We currently use Event Registration, Sourcing, Abstract Management, SMM, Membership Management, and Email Marketing. The Event Registration Module allows us to be fairly flexibly with our event setups for each of our clients as well as internally. We pride ourselves on thinking outside the box where Cvent Representatives would have not gone. We have currently implemented the product 80% in our Meetings & Conferences, Group Travel and Association Management team--services not fully utilized are SMM and Email Marketing. The rest of our company utilizes mostly the Sourcing Module, however, there are times when the Event Registration Module is used accordingly. It has really helped streamline a lot of our previously manual processes--ie. Paper registrations, manually processing credit card payments, manually sending/mailing paper receipts to registrants are just a few.
- Sourcing - Love how the system allows you to create one lead and it sends it to as many hotels/locations you wish to send it to. Additionally, it provides instant feedback on whether or not a hotel/location can accommodate your request. If you receive a submission, these are reportable from the system, not manually collated by a staff member.
- Event Registration - Love the ability to create an online process to allow registrants the easy on registering online.
- Surveys - Integrates an event survey automatically to easily track and remind attendees
- Reporting - this can be somewhat difficult to use and clunky. It doesn't always pull all the information the first time you run it, and sometimes requires more than two times of running the report to get all the data needed. There is no way to report on Session Groups and this has been frustrating for over 11 years!
- Membership Management - seriously lacks an update or the functionality needed for most associations. Was created more for corporate membership programs not association membership programs. Very clunky and difficult to use. We have had to use custom questions to help with the reporting side of membership as the standard reports are limited and do not represent the requested or needed data.
- Abstract Management - has improved the most over the last year, but still doesn't allow a review to see more than 100 submissions at a time.
June 27, 2023
Cvent Saves Time
We use Cvent as the registration system for 10-15 in-person events per year ranging from 100 - 2000 attendees. We use Cvent's platform to also track speakers and exhibitors and collect information from them and to link the provided information into the Cvent AttendeeHub software for our event app and OnArrival 360 to manage attendees on-site.
- Customization of Registration Process
- Creating a fulling integrated system that creates a seamless experience for attendees
- Custom reporting features
- Exhibitor Management tools need to be flushed out a bit more
- Some rules they have set for certain features can work against you if your program doesn't fit in it's parameters
- Forcing attendees to use unique emails has been an issue for some of our events
Direct Travel's Meetings and Events Technology department uses Cvent to build event websites and registration platforms for meetings we plan. The flexibility of the software makes it easy for our team to develop registrations sites either simple or complex, tailored to the customer's specifications. Our team is able to collect specific attendee information, travel requests, and any other number of required details for each event we host. We also utilize Cvent's mobile event app for a number of programs to enhance the onsite experience. Because Cvent has modules for nearly every element in the event planning process, the software integrations flow well from stage to stage of the planning process with little issue, much better than siloed data would.
- Registration platform can handle nearly any need.
- Event websites are easy to build and support customization.
- Support is available in multiple formats should you run into issues.
- There is a large user community where you can reach out for ideas and help.
- The email marketing is not quite as evolved as the rest of the product.
- It can sometimes be a little difficult to get reports with the information you need, especially in some of the ancillary modules.
- The new Event App is not as strong of a product as its sunsetted predecessor, but they are working on new updates for it every month.
May 22, 2023
Great Product!
We use Cvent Event Management for emarketing, attendee management, registration, event websites, and onsite badging for all of our events. It creates a very seamless way for us to gather, track, and report out on data.
- Attendee Management - tracking statuses and contact information for your whole attendee list
- E-Marketing - the ability to create customized, professional HTML emails in an easy email designer!
- Reporting - Cvent has one of the most robust reporting systems I have ever used. The ability to create and save custom reports, along with publishing to an access portal for non-cvent users is a huge time saver!
- Website Builder - greater functionality for customization, backgrounds, etc.
- Attendee Hub App - more customization on the individual pages.
The Cvent Event Management tool is being used across the whole organization to help set up virtual and in-person events with employees and clients all over the world. It's a powerful tool to maintain a clear record of who has registered for an event and who hasn't, allowing us to get clear reports for marketing use. So far, the only issues we are having are because our account is so big and we handle so many events at the same time (50+ per month), creating hundred of reports every months and importing as many contact groups (with thousands of contacts), documents and images, that it's looking a bit cluttered on the backend. Reports can be mass deleted, but documents, images and contact groups must be deleted one by one. Contacts, on the other hand, cannot be removed, even if they are no longer valid, so we need to merge the outdated contacts with each other to "delete" them
- Send invitation to huge amounts of people
- Making reports for easy access to the data
- Allow integration with virtual platforms such as On24, Zoom and MS Teams
- Session emails can't have multiple customized headers and footers
- Widgets can't be easily duplicated across several emails
- Some functions enabled for website design are not enabled for email design
- Virtual session links cannot be imported
December 17, 2022
Cvent Event Management is Useful, But Not the Most User-Friendly
We use Cvent Event Management for our annual in-person event and virtual master classes. It helps us with collecting registrations, and revenue, updating event information, email reminders, and surveys after the event take place. Our company requires a platform that hosts every aspect of the events we host from preplanning the agenda to invitations, to registration launches, to post-mortem feedback opportunities.
- Clear display of agenda items
- Easy-to-use attendee reporting
- Quick weblink customization for marketing analytics
- It's really difficult to know if an attendee actually showed up to the session
- Subsequent surveys that are contingent upon attending the event are not possible. Only surveys to the general attendee list are possible (so you don't ever know if they attended)
- Exporting reports or agenda items is not easy or sometimes possible.
- The agenda builder / editor is very tedious and not as user friendly to an inexperienced user.
November 29, 2022
Powerhouse software
I really appreciate all that this software can do for my events. It allows me and my team to use it as an overall project planning that seamlessly connects to other areas with timelines and real-time updates. I like the capability for virtual/hybrid and even some basic CRM along with marketing, revenue, and lead generation.
- Project Management
- Self Registration
- Reports
- Price Point
- More robust CRM capabilities
- More networking and scheduling options
November 20, 2022
Personalized and Customized Event Management
Score 10 out of 10
Vetted Review
Verified User
Within our department, it is used heavily as a communication and registration tool in event management. We use it for sending advertising emails and building registration and information websites for events with over 4,000 attendees from around the world. We use it for check in at events, to collect fees, and for data and statistic management after the events.
- Provide design options
- Easy-to-learn system
- Sata and analysis
- Managing all parts of an event in one system
- Some products have too many features
- Help articles are sometimes outdated
- Phone app is outdated
November 07, 2022
Some ideas for OnArrival and reporting improvements
We use it to manage multiple events. The business problems I mainly focus on would be the onsite solutions within Cvent. But we use Cvent all the way from the registration website build, exhibitor management, crowd compass, mobile application, attendee hub, passkey, and OnArrival. It would depend on which services are contracted with the respective clients we have that would depend on what services we use within the platform.
- Ease of use
- Graphical interface
- Reporting tools need a report builder functionality where we can build a report with any/all data points collected within Cvent and the ability to organize the data how we see fit.
- Designer tools like badge designer need snap functionality to align fields more cleanly, also conditional text needs to include if/else conditions.
- OnArrival needs to be more robust and capable of copying advanced logic for new registrations.
- OnArrival needs to be able to also print tickets along with a badge